Sandalwood Incense

About Us

Who makes your products?

Divine Purity Aurapothecary products are made by us. We are a husband and wife duo.

Why Handmade?

Handmade products mean we can offer the best quality. Each recipe is handcrafted from scratch using the best-quality ingredients we can find. Sometimes this means our products will cost more than products found on the shelves of supermarkets and other retail stores. The benefit is our products are made with ingredients you can pronounce and are made without fillers, resulting in a longer-lasting product.

Do you have a physical store location?

No, however, our full line of products can be purchased via our website.  We have a home-based studio that you can also visit by appointment only.

Are Your Products Vegan-Friendly?

Yes. Our products are made with high-quality oils and plant-based waxes.

What is the Shelf Life of Your Products?

The shelf life of most products ranges from 6 months to 1 year after purchase.  

Balms, Butters, and Oils - typically, balms, butters, and oils are more delicate and can go rancid if stored in the heat. Rancid oils will smell overly "nutty" and stale. For best freshness, use these products within 1 year, or store them in the refrigerator to extend life to 2 years. 

Aromatherapy Shower Tablets - the sooner you use them the stronger they are.

Candles- if lid is kept on - more than 5 years. Don't store in direct sunlight, and follow burning instructions for fire safety.  

Shipping, Returns, and Refunds

How often do you ship? When will my package arrive?

We ship via USPS on Tuesdays and Thursdays. Shipping dates can vary based upon product availability.
We can't guarantee the post office's estimated times, and there may be delays due to weather or natural disasters and other things out of our control.

My order status is delivered but it’s not there.

For the security of your order, make sure you or someone else is home to receive the package or deliver it to your workplace. You are responsible for your package after it is marked delivered. If your package is stolen or is marked "delivered" but never arrived, you may be able to file a claim with the postal service; there is usually a 20-day delay before you can file. We are not responsible for stolen packages (where the package was delivered to your location by the post office or UPS and then stolen after delivery). Stolen packages are not covered by package insurance.

I ordered on backorder...where is my shipment?

If an item is ordered on backorder (out of stock item, but you were able to order anyway), it will not ship immediately. This is especially true with our handmade soaps. Backorders will ship after we have made the item, which can take anywhere from one week to over a month (depending on which type of item it is). If an item is ordered on backorder and we are unable to make it for any reason, we will refund that portion of the order, or offer a substitute item of equal cost.

What if I don't like it - can I send it back?

Due to the nature of bath, beauty and skincare products, all sales are final. Our candles returned within 14 days for store credit of the total product cost, minus shipping fees. If the initial order included free shipping, the actual shipping cost will be deducted from the refund. The buyer pays return shipping fees and must contact us to receive a return authorization. Any returned products must be in a completely new, unused, and re-sellable condition and are subject to manager approval.

Do you have product guarantees?

No, we do not have a guarantee. Each person has different skin, different fragrance sensitivities. We try to make all products safe for the majority of people and offer a variety of products, and fragrances, but please know your allergies and send us an email before ordering if you're concerned about using particular products.

My product arrived broken or damaged.

We can definitely help you out! Please take a photo of the damage to the outer box, and internal damage to its contents. Send us a message and we will get  a replacement sent to you. There may be a slight delay on refund or re-shipment for damages as we deal with the shipping carrier to resolve what occurred with your shipment.

Discounts, Promotions, Coupon Codes

How can I order your products at a discount?

We occasionally offer discounts, specials, and coupons to our email list subscribers. We also have a Divine Rewards program that will allow you to earn points when you shop and even share us with your social media friends. If you create an account on our website you will be automatically enrolled and can start receiving points just for signing up. The points you earn can be redeemed for money off future orders. Sign up to be a part of our email subscription to receive email notices from us and find out about new products. The discounts we offer are not valid at other retailers.

Can I use more than one discount?

Discounts may not be combined or "stacked" with other discounts. For example, a coupon for 10% off is not combinable with bundle discounts for buying several candles or buying several lip balms. You can choose one discount or the other, whichever is greater. 

We reserve the right to cancel coupons, discounts, special offers, including free shipping offers, at any time, and for any reason. We reserve the right to refuse to honor any coupon or special offer for any reason.

 

Pricing

Did your prices go up?

Sometimes initial prices of a product are an introductory price, and as we continue making a product and have to purchase new equipment or get a better idea of the labor involved, we have to raise the price. In some cases, our suppliers have raised prices of certain ingredients and we have to adjust accordingly. The natural ingredients we use are harvested all over the world and events such as extra rainy seasons, crop failures and shortages can affect our raw material prices significantly. Just like food prices, natural ingredient prices do not remain the same over time.

 

Donations, Giveaways, Samples

Can you donate to my organization?

We are a small family business and have a limited budget for giveaways and sponsorships. 

 

I am a blogger - do you give out free products or samples?

Because we are a small handmade business, we don't price our products to accommodate free product requests. We believe in creating high-quality products that are worth paying for.
 

I am a customer - do you give out free samples?

We do not have free samples, but on some items, we have a "trial" or "mini" size if you're unsure if you'd like the bigger size. We also encourage customers to write reviews so other shoppers can make a better decision if shopping online. However, if you are in the Chattanooga area you can visit us at The Chattanooga Market to sample our products.